keccers
@keccers.eth
What tool do you guys like for customer feedback? We were going to use a Slack channel but Slack changed some stuff (pricing, invite link expirations) that make it infeasible for us to move forward with them. We will have basic channels: text, email set up but are there any tools you all have used and really liked? Canny seems OK..... We were inclined towards a FB Group.... Any recommendations welcome!
7 replies
3 recasts
16 reactions
kenny 🎩
@kenny
got a little piece of paper I write stuff on next to my keyboard
1 reply
0 recast
4 reactions
tyler ↑?
@trh
We have used Smallchat within our support Slack channel. It connects via email, so no new channels for your customers to manage. If your team is already in Slack, it might work. https://small.chat
1 reply
0 recast
1 reaction
links 🏴
@links
Does Canny still do that thing where users get to vote for features? Personally I hate that mechanic. It just creates unnecessary friction. I like email+surveys+user interviews. The more direct the connection the better.
1 reply
0 recast
1 reaction
christin
@christin
it depends on your customer base but I do like discord servers for customers to help each other out and build community If you use fb groups I will be very unlikely to participate 😅
1 reply
0 recast
1 reaction
darth grin
@grin
Just ask ppl if you can watch them poop
1 reply
0 recast
0 reaction
Sam (crazy candle person) ✦
@samantha
What are you hoping to get out of it? Sounds like you have the right cx tools in place like text and email. If you wanted a bit more control maybe intercom. Also, don’t knock Facebook groups. If your customers are geriatric they’re gonna love that shit (figuratively and literally)
0 reply
0 recast
1 reaction
Daniel Sinclair
@danielsinclair
/microsub tip: 602 $DEGEN
1 reply
0 recast
0 reaction
