Emma
@esteez.eth
How can DeFi be better than TradFi when Coinbase sends customers *objectively* untrue statements about their finances? Not even bad customer service - it is reprehensibly irresponsible and dangerous. "Your recent buy was declined, try again" = Your buy is on hold, pending, and will fill later today "Your withdrawal hold has cleared and your account balance has increased by X" = No change in account balance I'm now three customer chats deep, my account is locked, and I have to go manually identify myself (again) just so I can be told where my money is...? FWIW - CBW/Base team has always been great with feedback + escalation in their respective domains, this issue IMO is an institutional failure, which unfortunately predates the current team (e.g. Brian Armstrong has publicly addressed customer service failures + account lockouts on X multiple times over the years)
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Emma
@esteez.eth
I'm also a Coinbase One member ??? (If that's cringe just let me be and don't tell me) 🫠
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chun
@zkchun.eth
coinbase is not defi tho. in fact what you are describing are precisely symptoms of tradfi.
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keccers
@keccers.eth
All the people getting caught up in the pedantry around your use of the word “DeFi” are missing your true correct and fair point
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erica
@erica
@christopher tbt to when they told you your name, christopher wallace, did not match the name they had on record, christopher wallace
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↑ j4ck 🥶 icebreaker.xyz ↑
@j4ck.eth
yes Coinbase is CeFi and is a bad experience the whole point of DeFi is to never have to go through this :D this will never happen to you on matcha or uniswap hurray
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Chintan Turakhia 🎩
@chintan
@esteez.eth can you DM your email and we can help get it sorted? Agree all the above is confusing.
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max ↑
@baseddesigner.eth
Coinbase is tradfi
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Shiny Foreskin
@rectalmortar.eth
Here's why CEX is not a go to in the decentralised system
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Koolkheart
@koolkheart.eth
Feels like Coinbase the product is sprinting while Coinbase the support org is still stuck in 2018
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