How can DeFi be better than TradFi when Coinbase sends customers *objectively* untrue statements about their finances? Not even bad customer service - it is reprehensibly irresponsible and dangerous. 

"Your recent buy was declined, try again" = Your buy is on hold, pending, and will fill later today 

"Your withdrawal hold has cleared and your account balance has increased by X" = No change in account balance

I'm now three customer chats deep, my account is locked, and I have to go manually identify myself (again) just so I can be told where my money is...? 

FWIW - CBW/Base team has always been great with feedback + escalation in their respective domains, this issue IMO is an institutional failure, which unfortunately predates the current team (e.g. Brian Armstrong has publicly addressed customer service failures + account lockouts on X multiple times over the years)

Strong social presence 🧊🧊🧊
Building /icebreaker, prev /farcon-nyc

Feels like Coinbase the product is sprinting while Coinbase the support org is still stuck in 2018