How can DeFi be better than TradFi when Coinbase sends customers *objectively* untrue statements about their finances? Not even bad customer service - it is reprehensibly irresponsible and dangerous. 

"Your recent buy was declined, try again" = Your buy is on hold, pending, and will fill later today 

"Your withdrawal hold has cleared and your account balance has increased by X" = No change in account balance

I'm now three customer chats deep, my account is locked, and I have to go manually identify myself (again) just so I can be told where my money is...? 

FWIW - CBW/Base team has always been great with feedback + escalation in their respective domains, this issue IMO is an institutional failure, which unfortunately predates the current team (e.g. Brian Armstrong has publicly addressed customer service failures + account lockouts on X multiple times over the years)

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Building /icebreaker, prev /farcon-nyc

coinbase is not defi tho. in fact what you are describing are precisely symptoms of tradfi.

I have never had a bank/investing platform send me objectively untrue statements about my account balance, open buys, or investments. I've also never been locked out of an account that I couldn't unlock with addl security within minutes via phone or secure chat 

TradFi has its weaknesses but false reporting, especially about live financial data/customer funds is a hard, hard line in the sand IMO