Emma
@esteez.eth
How can DeFi be better than TradFi when Coinbase sends customers *objectively* untrue statements about their finances? Not even bad customer service - it is reprehensibly irresponsible and dangerous. "Your recent buy was declined, try again" = Your buy is on hold, pending, and will fill later today "Your withdrawal hold has cleared and your account balance has increased by X" = No change in account balance I'm now three customer chats deep, my account is locked, and I have to go manually identify myself (again) just so I can be told where my money is...? FWIW - CBW/Base team has always been great with feedback + escalation in their respective domains, this issue IMO is an institutional failure, which unfortunately predates the current team (e.g. Brian Armstrong has publicly addressed customer service failures + account lockouts on X multiple times over the years)
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↑ j4ck 🥶 icebreaker.xyz ↑
@j4ck.eth
yes Coinbase is CeFi and is a bad experience the whole point of DeFi is to never have to go through this :D this will never happen to you on matcha or uniswap hurray
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Emma
@esteez.eth
yes as you know I was very stubborn about ever switching because I liked their advanced trade and I hate learning new UIs, blah blah blah but like.. Chase / Vanguard / BofA / SoFi ... don't lie about where my money is or where it's going?? so I can't quite square that, nor can I understand how that's a symptom of centralization other than centralization = bad because *shrug* if it doesn't work 🤨
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