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sparkz
@jacy
Something I find severely lacking in consumer crypto is customer service. No shade to founders, you're running startups and juggling a million things. I get it. I don't expect all founders to be S-tier @linda level in responding to users. But there should be some dedicated method for users to get answers to questions, particularly when they're paying for your service. In the recent past I've tried to delicately get the attn of @dwr.eth & @v (Warpcast), and @woj.eth (Supercast) without being aggressive or annoying. I casted publicly and slid into DCs for support with some paid features (in Warpcast's case it was storage I bought but never received). I even DC'd some friends in high places to help move the needle, all to no avail. 1/2 👇
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sparkz
@jacy
Woj is usually pretty responsive, but I knew he was working overtime launching new features so I checked back in after a couple days. I sort of already knew I was DOA w/Dan & Varun. I wanna stress - I'm not faulting any founders. I know they're all busy and prob have thousands of unread DCs and a constant barrage of notis. And believe me, I wanna be bugging them with mundane requests about as much as they wanna be hearing it. I also know they care deeply for their communities and prob aren't ignoring anyone intentionally. Still though, where does that leave paying customers who have genuine questions about services these companies are offering? Most builders on Farcaster have developer docs, not a 'contact us' page. Most of them don't even have a website, much less a team directory or an FAQ. I once worked for a company whose corporate values were T.I.E.S. Teamwork. Integrity. Exceptional Service. I think most crypto startups can manage the first two. Now let's get after that last bit.
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kbc
@kbc
looking like an idiot != founder mode
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woj
@woj.eth
yo yo! sorry my dms are a mess and its hard to for me to find anything there i see your dm, will follow up there 🫡 thanks for the patience 1818 $DEGEN
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Spaceman Spiff 🎩🍖
@spaceman-spiff
I wonder if the bleeding edge crypto mentality of having to figure it out for ourselves is the limiting belief on this topic. I've had similar experiences with large WC projects, where there is no one to talk to and a "figure it out yourself" customer service style. I know founders and boot strapped organizations don't have large budgets, but some of these projects could be paying decent wages in tips and community earmarked tokens for customer support that might be a major driver of growth and retention for their projects.
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