Founders

Technowatermelon. Elder Millenial. Building Farcaster. 

nf.td/varun

Co-founder @bountycaster (bountycaster.xyz). Co-producer @ethereumfilm. Previously co-founder of Scalar Capital and product at Coinbase

customer support @supercast

trying to sound smart /doingnumbers

Something I find severely lacking in consumer crypto is customer service.

No shade to founders, you're running startups and juggling a million things. I get it. I don't expect all founders to be S-tier @linda level in responding to users.

But there should be some dedicated method for users to get answers to questions, particularly when they're paying for your service. 

In the recent past I've tried to delicately get the attn of @dwr.eth & @v (Warpcast), and @woj.eth (Supercast) without being aggressive or annoying. 

I casted publicly and slid into DCs for support with some paid features (in Warpcast's case it was storage I bought but never received). I even DC'd some friends in high places to help move the needle, all to no avail. 1/2 👇

i once beat a world series poker pro | from: /kauai love to: /adventure | previously @overpricedjpegs

yo yo! sorry my dms are a mess and its hard to for me to find anything there

i see your dm, will follow up there 🫡

thanks for the patience

1818 $DEGEN

i totally get it. and sorry for making you an example, i think you’re actually one of the better founders at engaging your community. i’m just pointing out something i think is a larger industry problem in need of a solution.