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sparkz
@jacy
Something I find severely lacking in consumer crypto is customer service. No shade to founders, you're running startups and juggling a million things. I get it. I don't expect all founders to be S-tier @linda level in responding to users. But there should be some dedicated method for users to get answers to questions, particularly when they're paying for your service. In the recent past I've tried to delicately get the attn of @dwr.eth & @v (Warpcast), and @woj.eth (Supercast) without being aggressive or annoying. I casted publicly and slid into DCs for support with some paid features (in Warpcast's case it was storage I bought but never received). I even DC'd some friends in high places to help move the needle, all to no avail. 1/2 👇
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Spaceman Spiff 🎩🍖
@spaceman-spiff
I wonder if the bleeding edge crypto mentality of having to figure it out for ourselves is the limiting belief on this topic. I've had similar experiences with large WC projects, where there is no one to talk to and a "figure it out yourself" customer service style. I know founders and boot strapped organizations don't have large budgets, but some of these projects could be paying decent wages in tips and community earmarked tokens for customer support that might be a major driver of growth and retention for their projects.
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sparkz
@jacy
that’s where i landed. like part of the silent agreement between early adopters of consumer crypto products is we agree to some element of DiY and adopting a ‘build the plane with us ‘mentality. which honestly, i get. there are obviously pros and cons to that approach though. and again, if i’m paying for a service, expectations are higher.
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