fellas. i just had a good experience with a customer service bot over the phone. never thought this day would come

I literally just called Verizon, it confirmed my phone number, I told the bot “our home internet isn’t working”, it said “let me run a test” then it asked me 60s later “is it fixed?” and it was

I’m not even really sure what happened here or how it fixed it

That’s like magic. I’ve never once gotten anything resolved with my internet service provider without escalating to like tier 3 tech support. https://media.tenor.com/Vp7wA5EJBygAAAAC/i-know-more-than-you-i-know-you

Poor customer service is one of the most frustrating things and great customer service is one of the most pleasant, the latter largely because of the former.

Next step for it being a single button/message away

haha reminds me of the first time i clicked the troubleshoot button in windows when my wifi wasn't working and it fixed it itself and i was like ohhhh shit but it basically just turned it off and back on. so not as cool but still

These exceptions to prove the rule can be maddening