Tap Stephenson

@pts

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The “contact us” button on Claim just opens iMessage and fills in the founders’ numbers Surprised by how much extra feedback people are willing to give via this channel

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Building a rewards app is interesting because you can start to price UX friction. Try to give a user $5 but they don’t complete the action? Somewhere in your user flow, there’s at least $5 worth of friction.

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Excruciatingly obvious lesson in retrospect: On a consumer app, every screen needs to have at least one very clear action that the user can take. “What do I do next?” is a failure state.

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Ask FC: What’s a good first-day project for onboarding a PM? Ex: For engineers, we have them commit a small change into main. It lets us confirm their systems are working, and gives them a win on their first day.

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NFT marketplaces look like e-comm marketplaces, but this might be a mistake in retrospect. Items on Amazon are ERC-1155 (many replicas of one SKU), but most NFTs are ERC-721 (one replica per SKU). This probably requires a new UX, but it hasn’t appeared yet.

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Ask FC: What consumer apps had a best-in-class invite experience for their closed beta? Ideally, it should feel like you’re doing your friend a favor by inviting them.

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My favorite crypto conspiracy: Bitcoin is just an NSA experiment to check if SHA-256 is actually secure. Math proofs are hard. Bug bounties are easy.

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Web3 is basically a bet that we’ve drastically under-sized the market for markets If successful, we’ll see a bunch of edge cases (edge markets?) appearing in the next few years

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