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Nico.cast🐱
@n
One of the best decisions we did was to personally handle tech support for 10k+ users in Telegram Being involved in as many support tickets as possible early on tremendously helped with prioritizations
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Kyle Tut
@kyletut
We believe support is R&D. You'll find trends of your users in support before you'll find it anywhere else. This then rolls up into product.
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Sam (crazy candle person) ✦
@samantha
Yess! So easy to pattern match the largest problems in your product. cc: @shazow.eth
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fungibletaco
@fungibletaco
op strat. did it take the majority of your day?
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Griša
@grisha
Great way to learn the true user painpoints. Have seen you and @jc in action there, amazing seeing you manage this at such scale🔥
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DystopicHippy.eth 😼⌐◨-◨
@dystopichippy
The human touch, esp early, creates so much goodwill for end users too. It's always such a surprise (in a good way) being able to reach out to founders or core team members of products early on.
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Rosie 🦊
@rosiej
100% agree. Web3 communities are powerful & want to know a human is listening, not a bot creating data reports.
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🎩
@daikie
I reckon it gets repetitive. What are your thoughs on using LLM's for the first line of support?
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supriyo
@supriyo.eth
users / customers / people are never "too small" to not tend to :)
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