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Linda Xie
@linda
Unique aspects building + handling user support for a social media based product is you get so much great real time user feedback to iterate faster. Flip side is you're spending a significant amount of time on social media, which is prob not the healthiest. Will find a better balance for myself (esp late at night)
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Sam (crazy candle person) ✦
@samantha
Totally understandable. Even now I try my best to respond to customers within an hour - no matter how late it is. Not healthy but builds the rapport and trust with customers. Part of my values at Humankind is that I can win simply by being responsive and kind. A bit of physical suffering for doing things that don’t scale but eventually it will. Hope you’re able to find the best balance for you soon 🫶
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Linda Xie
@linda
100%, has always been something I cared about too and how I've approached things. To be honest the Moxie meta really changed things for me so I can no longer do that
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