Founders

Unique aspects building + handling user support for a social media based product is you get so much great real time user feedback to iterate faster. Flip side is you're spending a significant amount of time on social media, which is prob not the healthiest. Will find a better balance for myself (esp late at night)

Co-founder @bountycaster (bountycaster.xyz). Co-producer @ethereumfilm. Previously co-founder of Scalar Capital and product at Coinbase

Fast reaction to user feedback is great, but tbh, not sustainable. 
It'll be great to time box handling user support, say 1-2 hours every day. 
In that time space, go over as much as you can. Then deciding which is to be ignored, escalated and so what not can come after.