phil
@phil
Before doing user interviews: my product is great! it's done. it works just as intended. After doing user interviews: my product sucks. it's riddled with bugs. i can't believe anyone can actually use this thing. It's really easy to get stuck in your bubble. Reality is undefeated!
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ns
@nickysap
When I started out I would get mad and assume that users were just dumb but over time I became grateful that folks would take the time to help me improve the product rather than just walk away from it. One of the biggest unlocks for me was just assuming that if one user experienced an issue, no matter how inane, others would too.
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