Founders

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Random founder tips from 1 yr of running vc-backed @paragraph:

- stay lean and hire/spend carefully
- ship very, very fast and very, very frequently
- disregard competition and naysayers
- PMs, designers, other non-eng roles generally not valuable in early stages
- good customer support is underrated

cma.xyz. Founder /paragraph, ceo /mirror, previously at Google & Coinbase 

How should a founder aim for as good of a customer support experience as possible without hiring for it?

Depends on the biz model. B2B w small number of high value customers fine for team to handle for a while

Massive scale consumer startups often need to hire CS much sooner

standing on the shoulders of giants
future.nuwaves.xyz

A great trick I’ve seen early on is for everyone on the team to do some support each day (ex 1 hour)

Keeps team close to customer feedback and lets everyone feel the customer pain points