Founders

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Random founder tips from 1 yr of running vc-backed @paragraph:

- stay lean and hire/spend carefully
- ship very, very fast and very, very frequently
- disregard competition and naysayers
- PMs, designers, other non-eng roles generally not valuable in early stages
- good customer support is underrated

cma.xyz. Founder /paragraph, ceo /mirror, previously at Google & Coinbase 

How should a founder aim for as good of a customer support experience as possible without hiring for it?

I think it'll take a while before a dedicated CSR role is needed.

Here's what works for me:
- respond quickly & considerately to outreach
- follow up when bugs are fixed or features are implemented; users will feel listened to
- have open channels of communication (we use Discord + FC + email) and encourage outreach

Founders gonna be the person hiring for customer support, do the job before u hire for it?

Depends on the biz model. B2B w small number of high value customers fine for team to handle for a while

Massive scale consumer startups often need to hire CS much sooner