maurelian
@maurelian.eth
This is how even “picking up the phone” stops being a last resource for getting customer support. https://x.com/linaslekavicius/status/1835808617330585986?s=46&t=QiZu_7RbzbjKl7eMyW7XRA
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keccers
@keccers.eth
No!!! This is how picking up the phone becomes a point of differentiation! When they zig you zag!!!
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maurelian
@maurelian.eth
Not sure I follow. My point is that if every Expedia search becomes a phone call to 10 hotels, then they will just stop picking up the phone.
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keccers
@keccers.eth
Oh. I didn’t follow that. I thought you meant the ease of building phone agents would obliterate all phone based support when you wanted support. Didn’t pick up on the fucked up pass through bit. That’s twisted
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maurelian
@maurelian.eth
My wording was obscure, glad we’re aligned now.
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