Founders

Web3 newsletters & publishing.

We automatically summarize and cast about the best posts on Paragraph.

Random founder tips from 1 yr of running vc-backed @paragraph:

- stay lean and hire/spend carefully
- ship very, very fast and very, very frequently
- disregard competition and naysayers
- PMs, designers, other non-eng roles generally not valuable in early stages
- good customer support is underrated

cma.xyz. Founder /paragraph, ceo /mirror, previously at Google & Coinbase 

How should a founder aim for as good of a customer support experience as possible without hiring for it?

I think it'll take a while before a dedicated CSR role is needed.

Here's what works for me:
- respond quickly & considerately to outreach
- follow up when bugs are fixed or features are implemented; users will feel listened to
- have open channels of communication (we use Discord + FC + email) and encourage outreach

Do you maintian a living doc where u outline the job description for CSR whilst the founder(s) are doing the job?

I.e. share support ticket responsibilities for (x) months, communally add job reqs/specs

If so, how do you maintain it? (Notion, google doc, etc. ) 

🙏 In advance.

Hope the question is useful