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Nico.cast🐱
@n
One of the best decisions we did was to personally handle tech support for 10k+ users in Telegram Being involved in as many support tickets as possible early on tremendously helped with prioritizations
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Daikie.eth 🎩
@daikie
I reckon it gets repetitive. What are your thoughs on using LLM's for the first line of support?
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jcdenton.cast
@jc
On our roadmap, but an LLM is somewhat a crutch, if users are confused it’s better to fix their confusion then have a bot reply to them!
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Daikie.eth 🎩
@daikie
I concur, would love it if the bots are enginuous enough to resolve those layer 8 problems but they're not quite there yet.
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