Content pfp
Content
@
1 reply
0 recast
2 reactions

0xdesigner pfp
0xdesigner
@0xdesigner
your most unhappy users are your most valuable
15 replies
4 recasts
89 reactions

Jonny Mack pfp
Jonny Mack
@nonlinear.eth
if someone's pissed its because they care. indifference is the worst possible outcome
0 reply
0 recast
3 reactions

Rch 🎩  pfp
Rch 🎩
@rch
I would expand a bit - your most unhappy users who continue to use your product despite all its flaws are your most valuable users.
0 reply
0 recast
3 reactions

Dan Romero pfp
Dan Romero
@dwr.eth
complaining is caring
0 reply
0 recast
2 reactions

Alex Palmer pfp
Alex Palmer
@thatalexpalmer.eth
meh, most users are unhappy for reasons that have nothing to do with the product, and they're just projecting example - enterprise saas (i worked in infra) expect things to be always super hard, and clunky, and requiring UAT; these users will be unhappy with ease, but that makes them useless pick your battles
0 reply
0 recast
0 reaction

humpty pfp
humpty
@humpty
They’re only as valuable as your ability to engage them and learn from them.
1 reply
0 recast
2 reactions

IP pfp
IP
@ivanpomidorov
It depends, are they your target audience?
1 reply
0 recast
2 reactions

Sean pfp
Sean
@seanconnolly
Happy enough to stay, unhappy enough to want a better future
0 reply
0 recast
2 reactions

Lindo pfp
Lindo
@lindo
Fact. You want people to have outsized reaction in either direction. Neutral is meh, meh leads to forget, forget leads to dark side smthn smthn
0 reply
0 recast
1 reaction

alanrules pfp
alanrules
@alanrules
There are unhappy people who no matter what you do will continue to be unhappy. Their unhappiness is not because of you. Sometimes letting them go and focusing on others matters more. See: Serenity Prayer.
0 reply
0 recast
1 reaction

Boona 🎩 pfp
Boona 🎩
@boona
Learned this working 2 years in escalations at a call center One of the many valuable lessons I learned
0 reply
0 recast
1 reaction

6457 🎩 pfp
6457 🎩
@jkrantz.eth
they care enough to be unhappy
0 reply
0 recast
1 reaction

Luiz Ramalho  pfp
Luiz Ramalho
@luiz
Actually it’s your slightly dissatisfied users: https://review.firstround.com/how-superhuman-built-an-engine-to-find-product-market-fit/
0 reply
0 recast
0 reaction

Jamie Parmenter🎩 pfp
Jamie Parmenter🎩
@jamiep.eth
They give the best feedback
0 reply
0 recast
0 reaction

C pfp
C
@carloshof773
Agreed. 100 $DEGEN
0 reply
0 recast
0 reaction