Would you be happy if your customer support was provided by an LLM with no human in the loop? Seems like in many cases it would be great (fast/ accurate) but in others it would be confidently wrong  …

Working hard to deploy high speed internet around the world with Starlink by SpaceX

As long as it didn’t pretend to be a person I’d be fine with it as frontline triage

Thinking back to my last several customer service experiences, 100% would take AI relevantly trained over a minimum wage worker with minimal knowledge of the company, product, processes, etc.

I'd put some human elements at first to train the model until it's perfect for your products and services