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Sandiforward
@sandiforward.eth
Why can’t user support tooling for products using social media platforms be better? Warpcast could be a great user support and success platform for brands to use but I often see a lot of security or product support questions to a channel or brand handle go unanswered. Some challenges or reasons I have spun up… - Cross-functional channel ownership (marketing vs. operations) - Lack of brand vs. people FID’s - Limited demand and examples are edge cases
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Sandiforward
@sandiforward.eth
@kbc what have you seen around community and user support with Farcaster as a channel. Feel like this is an area you may spend time discovering..
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kbc
@kbc
Protocols and NFT places do (did) a lot of giveaways. In those cases channels were part of marketing. Others (e.g, metamask at the start, Neynar or to a certain extent paragraph) the channel was for support. I don't recall a big/established company using a channel for customer support. I think when channel membership was introduced for posting this created a chasm and not every team was ready for overcoming the changes. Most channels that come up in my feed are creator/topic focused.
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