Warpcast

Why can’t user support tooling for products using social media platforms be better? 

Warpcast could be a great user support and success platform for brands to use but I often see a lot of security or product support questions to a channel or brand handle go unanswered. 

Some challenges or reasons I have spun up…
- Cross-functional channel ownership (marketing vs. operations)
- Lack of brand vs. people FID’s
- Limited demand and examples are edge cases

TogetherCrew.com | single parent x 4 | seeker of adventure | survivor of chaos | host /togethercrew /kbc /single-parenting
seemore.tv/free/fc/kbc

Las Palmas de Gran Canaria, Las Palmas, Spain

Here for 'Proof of' tokenisation and on-chain Commerce.📈 /growth at poap.xyz I 🟪 /purple DAO 🦁 @safary mod for /london + /poap

@kbc what have you seen around community and user support with Farcaster as a channel. Feel like this is an area you may spend time discovering..

Co-founder @ https://poap.studio, the white glove agency on top of #POAP. Ask for your project there 👉 https://poap.studio

Like any brand. If you are happy to use a channel to market yourself but not to interact with customers using that channel to ask questions you probably aren’t building with a user-centric design

As any new channel, I can only imagine that it has to have significant value (read:viewership) to gain any traction in any brand proceses. 

It looks there is still very much founder driven around here so no need for brand processes. My 2cts