I have this weird feeling that good customer service and a great product is enough to sustain a business. My next question is whether it scales the business 🤔 I don’t know what the X factor is for scale.

they/them, candlemaker at 🕯️humankind🕯️, seemore.tv/humankind, hosting /samantha and /humankind

dev / collector / chef / ex-Twitter

B.S in Chemical Engineering

BUIDLGUIDL 🛡️⚔️🛠️ 

speedrunethereum.com

+

https://youtube.com/@Ongaloid?si=w25tJeY-XgXt0i

I love how much SpongeBob took pride in his job

A lot of small businesses when they start do freebies like samplers but most of the time they’re a hassle and don’t lead to a significant increase in orders 🤔

You need to scale sniffing. If the customers get a whiff they will want a hit (or a candle). Maybe a sampler for order?

I read some papers actually in school about amazons return policy and other customer retention thingys. It plays a part but it’s more of a whole is greater than the sum of its parts. They do have pretty good customer service though

amazon scaled good customer service to incomprehensible levels, beyond every preconceived notion attached to fraud (imo)

what many thought was limited by fraud, grew beyond fraud

(refund anything to maintain customer lotalty)

IMO, it's brand 💚 i will have to track down the sauce, but i read such a great article about how brand is how you scale your "x" factor as a founder

If it’s good service and great product then scaling factor are your training methods