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woj
@woj.eth
i already regret engaging with this, but want to give some building in public perspective - building in public is hard - for every 100 people giving you feedback, max 4 know what they are talking about and you’re lucky if 1 has actually a good idea - your metrics are public so even the 96 clueless people feel like they are right if numbers go down - for every 100 people giving you feedback you have another 100 people shitting on you for trying to build something new - and there is probably 10 people in your dms fighting for the scraps of the attention - and all of them think "listening to feedback" means "adding their idea TODAY" on top of that people judge you for your financial situation, previous achievements etc as a founder you have 3 ways out of this: - stfu and start interacting with your users less - have your pr team double check everything you write - continue being yourself and post whatever you have on your mind only one option is right, even though it may lead to some hurt feelings
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Ryan J. Shaw
@rjs
What do you think about this 4th option: Hire an astute community manager you trust to deal with all of this, triage the feedback and sit with you for 15min/day while you focus on the strategic stuff.
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six
@six
This wouldn’t work. Makes it feel like he is “retreating”/hiding behind a community manager Also, at this stage, founder should be the one talking to users
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Ryan J. Shaw
@rjs
Nah, I wouldn't feel that way at all... I don't need to feel close to the founders, I need to feel heard and right now I believe I'm ignored more often than not 😄 At what stage do you think Warpcast is and what's the criteria for the next stage?
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six
@six
I’d say until they have PMF, he shouldn’t outsource Don’t think a community manager would help in your situation. At best you’d get a vague message about how your feedback is heard, but the follow up on action would still be bottlenecked on founders
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Ryan J. Shaw
@rjs
I don't think it's a given that feedback would be vague... I've had great experiences with community managers in the past that really cared about feedback. And I don't expect the founders to jump when I raise an issue, just to listen. To my mind, talking to users doesn't scale past a certain number of daily active users for obvious reasons, and a CM helps you scale without users feeling ignored. It also doesn't stop you from talking to users yourself - and you tag the CM when you're done with the convo and look like the good guy. Anyways, agree to disagree on this one!
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