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0xdesigner
@0xdesigner
stop listening to users. observe them, instead. people either give answers they think are expected, cant accurately remember what they’ve done in the past, or under/overestimate what they’ll do in the future.
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Mila
@mila
To an extent. Listening is also part of the observing. I often speak to people who are not even remotely aware of the questions they’d be asked, no time to prepare pre-made answer.
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Rich King
@richardkingxyz
interesting
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