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robin :•>
@robin
hardest thing about building on WC is sifting through important user reports amidst bangers in the TL thought about creating a separate CX-oriented account but 1) users tag me directly, 2) it seems important to ack / interact with them directly as the founder anyone have a method for dealing with this?
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Pichi 🟪🍖🐹🎩 🍡🌸
@pichi
I’m sure you are inundated at the moment but your interaction matters so much with your users. They sincerely appreciate when you reply. It’s made them lean in harder and use your product more. Has the increase been in the last week or is it steadily increasing as more people find @moshicam?
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robin :•>
@robin
agreed. hard but important work. both factors at play but def more the latter – mostly legit issues vs. reply farming
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Pichi 🟪🍖🐹🎩 🍡🌸
@pichi
People also appreciate answers from the official brand account. It’s instant trust. They know it’s a real answer.
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