Intuition is one of many essential customer service representative skills required to better understand and help customers. Agents must be able to anticipate needs and pull relevant reference resources from a knowledge base while speaking to customers.

A culture of customer focus and reflective listening is key. Customers don’t like repeating themselves, and they expect agents to have immediate insights and solutions when they reach out. Intuitive agents can sift through the details, identify needs, and work more efficiently.

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