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@hireyourmanager

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@hireyourmanager

Collaboration as a customer support skill Internal collaboration across teams is a vital skill for successful customer service reps. In remote and hybrid working environments, agents don’t always have the option to walk over to a teammate’s desk to ask questions or brainstorm ideas. Yet the need for collaboration between colleagues and departments hasn’t waned. With customer experience software that supports integrations with tools like Slack, agents can seamlessly collaborate inside and outside the organization, whether in the office or working from a beach in Hawaii.

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Empathy as an essential customer support skill Empathy plays an essential role in building customer relationships and de-escalating high-tension situations. A customer service agent must have the emotional intelligence to empathize with upset customers, collaborate with them, and work to find a solution. Businesses that employ agents with strong conflict-resolution skills should allow reps to make exceptions to certain policies or decisions without extreme oversight. This can result in higher customer satisfaction scores and stronger customer loyalty, both essential customer service objectives. Want to make your customers happy? Let's talk!

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Seven principles of a quality customer support team: Friendliness: Customers expect support agents to be kind and warm. Empathy: Individuals want to be understood and experience genuine connection. Fairness: Consumers want to receive adequate compensation when product issues occur. Control: Customers want to access support on their chosen channel. Alternatives: If there are multiple solutions, people want the opportunity to make their own choices. Information: Individuals want answers to their questions promptly or, at the very least, assurance that someone is working on their problem. Time: People don’t want to wait for help, so businesses must offer several methods to access basic information. These key principles help agents provide great support to all customers.

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Hey Listen! Whether you’re working in sales, support, delivery, or some other position on the frontlines, being personable and forging human connections is essential for success. Bad customer service will break a business, but strong connections can increase customer loyalty and help organizations scale. Good customer service impacts business growth by increasing customer satisfaction and retention, creating lasting customer relationships, encouraging brand advocacy, and boosting sales Genuine customer service agents and strong consumer relationships can help businesses identify and meet customer needs—the forces driving purchase decisions.

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Sounds interesting

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I joined Farcaster on July 1, 2024 and have been a member since 3 months 1 day! Check your Farcaster stats: Frame by @0xdexter

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Have you seen this X.com card?

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Is Warpcast becoming more boring or more interesting?

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I have 3 years of experience as head of customer support. Anyone want to improve customer retention, stop refunds and chargebacks and handle difficult clients? Let's chat!

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Congratulations @jacek

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Farcaster is the home of natural engagement

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I got 32,381 Nothing 10/09/24 ??? @justnothing

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Bitcoin and crypto prices have surged this year as the U.S. dollar index falls to year-to-date lows (with the Coinbase chief executive last week revealing an AI game-changer). Subscribe now to Forbes' CryptoAsset & Blockchain Advisor and "uncover blockchain blockbusters poised for 1,000% plus gains" in the aftermath of bitcoin's halving earthquake! The bitcoin price is trading around $60,000 per bitcoin, up from January lows of under $40,000, as traders bet a fresh injection of liquidity by the Federal Reserve will put the bitcoin and crypto market on the "cusp" of a major move.

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A Reddit user, ShadowOfHarbringer, has introduced a draft proposal for a “Zero-KYC Assurance Mechanism for Fiduciary Money Transfer” (ZKAM-FMT). The proposal aims to prevent man-in-the-middle (MitM) financial scams in peer-to-peer (P2P) cryptocurrency markets. ZKAM-FMT sets out to secure transactions without relying on Know Your Customer (KYC) processes, which have been seen as burdensome and invasive by users who prioritize their privacy.

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Cryptocurrency markets are evolving and growing at a rapid pace—and this, combined with their largely unregulated nature, means that they are a hotbed for scams of all kinds. These scams often revolve around attempts to obtain people’s personal data, such as the codes required to access an individual’s crypto holdings, or attempts to have investors transfer crypto to scam artists who might be impersonating legitimate entities. Stocks aren’t immune from scams and security risks either. One of the most well-known stock scams is the pump and dump

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For many investors, stocks have long been an appealing investment—when a given company does well, so do the people who have invested in it. If the value of their investment increases they have the option of selling it at a profit. Of course, companies don’t always do well, so investors run the risk that their investment can go down in value as well.

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Crypto vs Stocks? Key differences include: historical data, price volatility, regulation, susceptibility to scams, and potential for diversification. All these factors can influence your investment decisions, based on your risk tolerance and financial goals.

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