Importance of efficiency in customer support

It’s pretty common for customer support agents to get swamped with open tickets. However, when an agent is efficient, they can get through more tasks quicker, which benefits the employee and their employer.

Some major benefits of agent efficiency include:

Saving money: By improving agent productivity, businesses can reduce operating costs, helping to save money and possibly afford raises and better benefits.
Faster ticket resolutions: Seemingly insurmountable workloads can quickly become manageable when agents have strong multitasking skills.
Lower average handle time: Agent knowledge, automation, and proactive support options help agents quickly handle customer service interactions.

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