User Experience

I used to love the "report a bug" / "suggest a feature" process for Arc, but the new experience is incredibly lame

Old version attached in tweet. New version opens a separate browser window (in Little Arc!) with a bland reporting form

I used to love the "report a bug" / "suggest a feature" process for Arc, but the new experience is incredibly lame

Old version attached in tweet. New version opens a separate browser window (in Little Arc!) with a bland reporting form
https://x.com/ostrowele/status/1625811477931196416?s=20

Now vs. Before

(also removed: a cute confirmation toast that thanked you for your feedback!)

Product & /ux guy interested in new consumer tech | slowly building /firstdraft | markfishman.xyz

Arc's previous version looked great, not sure why it changed. I also like the feedback flows from Zed and Cursor code editors, which make giving feedback less scary. I think making it in-app makes a big difference.

working on applying fintech revolution to crypto via wallets

I also noticed in the confirmation email that they’ve switched from Intercom to Zendesk – wonder if that had something to do with it?