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0xdesigner
@0xdesigner
stop listening to users. observe them, instead. people either give answers they think are expected, cant accurately remember what they’ve done in the past, or under/overestimate what they’ll do in the future.
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links 🏴
@links
Don’t give users what they want…give them what they NEED. Also when you record those user testing sessions it’s a game-changer - the entire team can see how users REALLY use their app (spoiler: it’s not the way you intended)
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