keccers
@keccers.eth
What tool do you guys like for customer feedback? We were going to use a Slack channel but Slack changed some stuff (pricing, invite link expirations) that make it infeasible for us to move forward with them. We will have basic channels: text, email set up but are there any tools you all have used and really liked? Canny seems OK..... We were inclined towards a FB Group.... Any recommendations welcome!
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links 🏴
@links
Does Canny still do that thing where users get to vote for features? Personally I hate that mechanic. It just creates unnecessary friction. I like email+surveys+user interviews. The more direct the connection the better.
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keccers
@keccers.eth
I mean we are giving out a phone number with delivery confirmation!!! As well as an email and the option to book time with team on video call. Just want to cover every base
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links 🏴
@links
The more bases you cover the more ground you have to cover. A couple of well-covered channels are better than many half-covered channels IMHO. Do you have a dedicated support person?
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keccers
@keccers.eth
Hi
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links 🏴
@links
lol do yourself a favour and keep the number of channels small and manageable for incoming feedback/support. Then you can create your own outbound system (ie a beta team). It can be pretty fun and productive when you get it right! Especially if the beta team is stacked with people who really care. I had a 400 person beta team of super pumped users once and it helped us rapidly improve the product.
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