Product

Power user feedback might be counterintuitively less valuable? You have shown that you will use the product anyways, so the thing you are suggesting can't be that huge of a lever. 

Compare that to a new user who wants to use the app but is struggling to retain - their pain points might offer more valuable insights.

hard disagree. they tell you a lot about what is important for retention

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Tbh it’s not that bad if they’re telling you. It’s really bad when power users churn en masse and don’t tell you

Yea true - i guess my statement might be more about their feedback about what *isnt* working. If a power user says X thing is bad, it’s true that it might be bad but it can’t be so bad that it makes them churn (because they’re a power user)