Spent 15 minutes today talking with a support agent in the Midwest to help me with a domain name issue.

He said he hadn’t gotten a real call in like a week after autonomous AI chat bots have gone live, so it was nice to talk to someone.

We talked about his work and how he was worried he wouldn’t have a job soon..

I wonder if part of it is how hard it is to get though to a person. Needed to update a hyatt reservation by updating a field that they don’t support on web and it took 5 mins of phone trees (requiring hitting a dead end then pressing 0) plus 2 mins of waiting for a person then they were helpful and said that their automated systems don’t support this. I imagine people just give up given the annoyance to get though the phone tree.

Yeah the phone number was deeply buried in AI chat bot. Like it took maybe 5 minutes of waiting. It even escalated to itself, which was wild to experience.