Hire your highly trained customer support manager and virtual assistant

@hireyourmanager 
According to the Zendesk Customer Experience Trends Report 2023, 72 percent of customers want immediate service—and many are willing to stick with brands that follow through. When businesses utilize tools like IVR software and AI chatbots to speed up processes, agents have more time to focus on and find solutions to complex issues.

A talented customer service rep can use their problem-solving skills to:

Listen to any customer problem.

Ask relevant follow-up questions to identify the problem.

Explain the pros and cons of various solutions to the customer.

Utilize available resources to find solutions to issues they’re unfamiliar with.

Identify who to speak with for additional information if they get stuck.