Customer service agents must be coachable!
Coachable customer service reps understand that advice and feedback can come from anyone, including peers or direct reports. They are willing to listen actively and implement feedback into their daily routines and customer interactions. While coachability is a great skill, it doesn’t happen without an open line of communication, approachable management teams, and the willingness to learn.

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Coachability is essential for customer service agents. It's not just about being receptive to feedback, but also about actively seeking it out and applying it to improve.  A culture of open communication and supportive leadership is key to fostering this crucial skill.