Spent 15 minutes today talking with a support agent in the Midwest to help me with a domain name issue.

He said he hadn’t gotten a real call in like a week after autonomous AI chat bots have gone live, so it was nice to talk to someone.

We talked about his work and how he was worried he wouldn’t have a job soon..

Apparently domain names used to be a cottage industry. It was small family offices filing papers with registries. You would need to literally call people to broker transfers and submit documents.

AI has decades of this paperwork to file through and inspect over unique tokens. So it’s surprisingly adept at diving structure problems in unstructured settings.