SuperRare

I am actively following up on this issue, send me your related reported ticket numbers in this cast. 

Among thousands of requests, it can be difficult to review them all, so similar requests in this regard may be reviewed more quickly because the team needs to review the details.

Stay Rare!

Okay /superrare community! The response I received to follow up on zeroed accounts is as follows that I've tried to explain it as simply as possible. 👇 

SuperRare Lab: We’ve recently updated the allowance calculation system to focus on trading volume rather than the number of transactions. This change makes wash trading much harder and improves the system’s fairness. Over the past month, we’ve made continuous updates to refine the algorithm.

That said, there was an issue earlier this season where flagged wash trading accounts were mistakenly granted allowances. This was fixed last Friday, and those accounts now have zero allowance.

We’ve taken a very lenient approach to ensure no one in a gray area was unfairly penalized. However, if you believe any account was flagged by mistake, we’d be happy to review it.

Also, I have created a Google Form to submit with explanations that would be best to fill out for accounts that we are sure were flagged incorrectly.

https://forms.gle/RHgwi8AFViEEzEzm6

I'll try to submit it to the SR's Lab for re-review.