Founders on FC

What has been your most successful way of conducting consumer feedback and why did you preferred it that way?

Co-founder at @banklessconsult, the leading strategy-to-execution global consultancy in crypto. I write on paragraph.xyz/@mc10

It’s very interesting that there’s an independent member to conduct to research to receive candid feedback.

We have an independent member of our team that was not involved in a client relationship to send a survey at the end of a consulting engagement.

In this way, we enable our clients to express candid feedback to a third party that they don't know, without them feeling constrained on what they can share.

Ah I like that especially since they’ll have to some degree influence on the further development of the project.

How would you conduct consumer feedback or some sort of feedback when you didn’t had users yet and when your product was still in development?

Interview power users

Try to figure out why they switched to your solution and why they are passionate about it, what it means to them emotionally

validate they have a real need, not just a curiousity

Validate we are solving their need

Indirect, via automated session recordings, metabase dashboards powered by user activity and one click targeted yay/nay email survey.

Pattern analysis and dashboards would uncover exceptions we'd solve by watching session recordings and if not, get in touch with the user.