i know we all gave up on voice thanks to a decade of siri but it can be great ux

for ex: compare the cognitive load using self checkout vs ordering from a human

the latter is far easier – declarative and direct, zero eye hand coordination or ui to understand

“double cheese with fries; pay with card” <— clean

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do you think human interactions are tedious or they would be more efficient without pleasantries?

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they’d be more efficient and less tedious but efficiency isn’t always the goal.

some interactions are more transactional in nature though, like ordering at a fast food restaurant or a very busy cafe.

I’ve worked the latter and it can feel alienating going through the same menu of questions with each customer.

i also prefer self order or pay machines in restaurants or supermarkets, so i agree with you on this. Not for all interactions but some it makes a lot of sense.