Your product is not the point. The behavior it creates is. Instagram wasn’t about photos, it was about status. Uber wasn’t about cars, it was about control. The best product isn’t the best tool, it’s the best habit.

Always building. Customer obsessed. hnshah.twitter

Agreed! And what do we do when the products create abhorrent behaviors? Seems like we need a culture that celebrates positive behavior creation loops and shuns destructive ones

musician, photographer, strategist, yogi | exploring the intersection of sound, movement, consciousness and technology | GEMS | Falling Over Water