Cassie Heart
@cassie
It has been a full week now since GitHub disabled our public repository for Quilibrium. Here's what we know. 1. After pushing through multiple connections to escalate the case, we finally received a support response after the first 48 hours:
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Cassie Heart
@cassie
We had an auto upgrade script that checked the repo and pulled the latest for updates. We weren't aware this was a violation, as there were many other repos existing for years without issue. That being said, we also have had over 200,000 nodes, so we might just be more popular than those.
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Cassie Heart
@cassie
Suffering from success, but the "following reports" line gives us pause this may have been a malicious report. There have been many times that the ticket had an updated time, but with no visible info. We replied to their message, and at this point, contacted their sales team to see if Premium support could expedite.
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Cassie Heart
@cassie
Three days later, we finally get another response, refusing to budge on this, and not being willing to reinstate the repo. The next day, I got a message from the sales rep to schedule a call.
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Cassie Heart
@cassie
Taking the call with the sales rep was very revelatory. This representative, who I will not name because I don't believe they deserve to be fired for telling the truth, said that there was a chance premium support would potentially get this unstuck, but it would cost "several tens of thousands of dollars a year".
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Phil Cockfield
@pjc
"thank you for checking in again" ð€¯ð€¯ð€¬ð€¬ð¡ How 'effing, condescendingly chippa. FFS! Borg level enterprise midwit BS from a once great company. (fuming)
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