commerce

brypto

100%

And chargebacks are just one part of the broader financial unbundling crypto enables:

https://medium.com/hackernoon/crypto-is-financial-unbundling-fedaa4f5f534

There’s a lot of big brains here but as a smb owner who takes crypto (and luckily have not received any returns or chargebacks), if you run your business honestly it won’t be a huge problem 

There are a few packages that have gone missing that I’ve replaced - but generally I break even or just lose a tiny bit on replaced orders.

I havent gotten to the point where I’ve fired specific customers but I have no qualms doing that if it gets to that point

There’s a lot of big brains here but as a smb owner who takes crypto (and luckily have not received any returns or chargebacks), if you run your business honestly it won’t be a huge problem 

There are a few packages that have gone missing that I’ve replaced - but generally I break even or just lose a tiny bit on replaced orders.

I havent gotten to the point where I’ve fired specific customers but I have no qualms doing that if it gets to that point

https://warpcast.com/androidsixteen.eth/0x6325a918

🕯️They/them. Scaled cos from 0-$300k in arr, 7-35 employees, 0-100k users. Now I make beautiful, functional, and ethically made candles at humankind.place

Chargebacks get worse as your company grows

As an SMB, you won't have the surface area to attract adversarial behavior

At scale, more people show up to take advantage of no questions asked chargebacks, bleeding you out millions of $

Firing customers also gets trickier with the spotlight that comes with scale

I think you will!

At least I hope you do - from what I've seen, you'll handle scale in a more conscious manner than most of the products in your category

Well, I’m glad you think I’ll get to millions of dollars of sales 😂

I understand. My goal is to keep chargebacks under 2% of my total sales. I think I’ve probably had around 200 orders by now and only 2-3 needing to be replaced. I wonder if making crypto customers pay a bit extra for “insurance” would solve the problem 

By that point if it ends up being like $200k in Ls I’ll figure out an internal solution