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Marja 🎩 👾
@viisikanta.eth
If marketing is an investment in growth, should customer support be under operations, a cost for the product to run, similar to server costs? Community management, where does that fall, you think?
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kbc
@kbc
Community management should be its own department, collaborating with marketing, CS, product development. Or let’s create a community department and put marketing and CS *under* it
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Marja 🎩 👾
@viisikanta.eth
I’m working on GTM plan and I have high hopes for the community’s role for future growth but it’ll have to take a backseat until the product is live and certain other features that will help a community to form. Until then, I’m keeping marketing and community under investment, and CS as cost.
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agathedavray
@agathedavray.eth
Same I’d split CM growth tactics / contents = investment CM CS = variable cost (depends on the activity)
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