Product

An example of experience inflexibility: I arrived at this page via The Brutalist promotion page and I have to cycle through a list of all nearby locations (whether they're playing the movie or not) to find one that's playing the movie.

This assumes a theater-first user expectation, which is to say that I'm more interested in seeing what's playing in a particular theater than any particular movie. Sometimes that's true. But they make the user work for any other preference (like movie-first).

At a minimum, don't feed me a list of theaters you know don't have the movie.

Side note: they prompt me to "check this theater again soon" instead of prompting me to receive a text/email when that movie arrives. A wasted connection opportunity.

Lastly: I might know some of the folks who made this and I don't mean to disparage them; it's a single example of a common occurrence: many technology and business decisions piling up to create a less-than-stellar customer experience. I can imagine all kinds of normal scenarios.