quotes

Yeah I can appreciate that. 
I can appreciate their approach and have worked on a similar project that didn't really end up blossoming so I definitely understand that attention and time are finite resources. I do personally find it interesting to see projects that are nowhere near perfect and I get my energy from projects that react in a way that responds to efforts to improve things.

I think the problem is that oftentimes many projects optimize their response and resources towards what they think is important, which usually ends up seemingly geared at catering to generic users at the expense of HQ and harder to acquire users.

My view is that if you satisfy a couple of hundred of the HQ users then you will naturally get millions of users following - those users are of course more expensive and time consuming to satisfy but they will end up being extremely loyal.

And by setting a gold standard with HQ, hard to acquire users you hopefully instill in them the same standard and it trickles down in everything.

@trigs 
https://www.emerald.com/insight/content/doi/10.1108/eum0000000003117/full/html