User Experience

All services should offer users notifications on their platform of choice

Instead of defaulting to email or SMS, let people choose Telegram or some other dedicated message app depending on how they categorize communication

Interested in social infrastructure | slowly building /firstdraft, curating /concretejungle | markfishman.xyz

Hmm... how about users just set up email filters? That gives control to the users, and lets them have a centralized configuration, rather than preferences that are scattered over all the apps, and have a different format everywhere.

For Gmail, filters can also mark messages as important, so users get a notification.

Freelance software engineer, developing https://healthlearn.org, altruist, learner

The project that I work on allows people to sign up using WhatsApp or SMS. Is that what you mean?

For our target audience, WhatsApp is the most commonly available channel. For the project, it provides a bit of protection against bot accounts.

That said, it's a bit expensive (each OTP code costs a few cents to send). Each supported channel requires separate code and yet another third party dependency... I can understand why apps offer few options.

I try to set up filters in email, but this usually requires me doing the work after I receive the first message. I'd like to be able to choose the "filter" right at the time of sign up