When listening, the words which are not said are just as important as the ones which are.

Writes and podcasts at Samsara Diagnostics on religion, philosophy, and psychoanalysis. Day job in tech working with governments and nonprofits.

Good listening demands that we listen not only to the words which are spoken, but also to the halo of possible meanings and omissions which hang around those words.

I think anyone who has had to work in Support or gathering user stories intuitively understands this, but it’s deeply psychological work.