if mass adoption is imminent, how well will web3 co's do customer service? (why) will they do it better?

having everything on-chain is incredibly convenient for customer service. no need to request access to a DB, no dispute about what happened.

Building /bright-moments - minting onchain art IRL | /purple #15 | FID 129 #magikarp

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that's true and do feel we don't talk enough about this side of things  -- commercial utility -- as a whole. but doesn't excellent customer service have less to do with indisputable evidence and more to do with culture, empathy, and proactiveness; else we might just end up with the new "computer says no"

sure, but having everything visible and transparent is *incredibly* helpful and opens the door to new types of understanding about the customer.

Obviously the process around the data matters, but having it easily accessible to support staff and *public by default* is a huge advantage over web2 databases

yes i agree. what i'm curious in is if web3 co's will be able to deliver and work with that data when they hit scale any better than a bank or telco or gov't department, e.g., i lose access to wallet holding a bright moments ticket/token and have turned up to a glastonbury sized event (predicting growth by the way)